Frequently Asked Questions

Add items to your cart, sign in or create an account, and complete checkout. You will need an account to check out, this is what lets you track your order and request a return later.

Payment is processed securely by Razorpay. Card details are entered directly into Razorpay’s checkout and never pass through our servers.

A decline usually comes from your bank or card issuer, not from us, common causes include insufficient funds, an incorrect card detail, or your bank flagging the transaction. Try again or contact your bank; if it keeps happening, contact us.

Each product page lists the sizes currently in stock for that item. Check the product’s own description for fit notes, sizing varies by cut and by fashion world.

An out-of-stock size will show as unavailable on the product page rather than let you add it to your cart, this reflects real, live stock, not an estimate.

See our Shipping Policy for current processing and delivery estimates.

From your account’s order history, open the order to see its real status and, once shipped, its carrier tracking number.

Yes, if it has not yet been paid for. Once payment is confirmed, see our Cancellation Policy for what to do instead.

Once your order is delivered, request a return from your order history. See our full Returns & Refund Policy for eligibility and timing.

Once a return is received and approved, a refund is issued to your original payment method through Razorpay. Your order history shows the refund’s real status, it is only ever marked complete once Razorpay confirms it.

Contact us with your order number and a photo if possible, we will sort this outside the standard return window.

No, browsing and adding items to your cart works without one. You need an account only to check out.

Save items to your wishlist from any product page and revisit them anytime from your account, it is private to you.

Through our contact page. For a formal complaint, see Grievance Redressal.