Loading
Compliance
Last updated
You may request a return once an order has been marked delivered, from your account’s order history, within [return window in days to be provided] of delivery. Items must be unworn, unwashed and in their original condition, with any tags still attached, unless the return is because the item arrived damaged, defective or incorrect.
Items marked as final sale at the time of purchase, and any item that shows signs of wear beyond trying it on, are not eligible for return. This will be stated clearly on the product page at the time of purchase if it applies.
Open the order in your order history and use the return request option, or request a return for specific items rather than the whole order where that option is available. You will be asked for a brief reason, this helps us improve, it is not required to be lengthy.
We review each request and will approve, reject, or ask a follow-up question. Once approved, ship the item back to us; once we receive and inspect it, the return is marked received and a refund is initiated. We will let you know if an item does not pass inspection (for example, if it shows wear beyond what is described above).
Approved refunds are issued to your original payment method through Razorpay, our payment processor. We only ever show a refund as complete once Razorpay confirms it, never at the moment we click approve, so the status you see in your order history is always accurate. Refunds typically reach your original payment method within [refund processing time in business days to be provided] of being approved, though your bank or card issuer may take longer to reflect it.
A refund can never exceed what you actually paid for the order, this is enforced by our system, not just stated here.
We do not currently process direct exchanges. If you would like a different size or color, return the original item for a refund and place a new order.
If what arrives is damaged or not what you ordered, contact us with your order number and, if possible, a photo. These cases are handled outside the standard return window above and any return shipping cost is on us.
Unless an item arrived damaged, defective or incorrect, return shipping is your responsibility. We will confirm the return address once your request is approved.
For anything not covered here, GreytoneFits’s support team can help directly through our contact page.