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Compliance
Last updated
In line with the Consumer Protection (E-Commerce) Rules, 2020 and applicable Information Technology Rules, GreytoneFits designates a Grievance Officer to address complaints from customers about products, orders, or the site itself.
The details below are the officer designated to handle complaints under this policy. This business has not yet designated a named Grievance Officer in this build. The fields below must be completed with the actual person’s details in src/config/business.ts before this site accepts real customer complaints.
Use our contact page, or write directly to the Grievance Officer above, with your order number (if applicable), a description of the issue, and what resolution you are looking for.
We aim to acknowledge a complaint promptly and work toward a resolution within the timeframes required by applicable law. If your complaint concerns an order, we may ask for supporting information (such as photos, for a damaged item) to investigate it properly.
If a complaint is not resolved to your satisfaction, you may be entitled to escalate it through the National Consumer Helpline or your local consumer disputes redressal forum under the Consumer Protection Act, 2019, independent of anything on this page.